Changelog

We are thrilled to announce the release of our Visual IVR Flow Builder!

This major update transforms how you design and manage call routing. Instead of dealing with complex configurations, you can now build your IVR logic visually using a node-based interface.

Key Features

• Node-Based Design: Drag and drop menus, decisions, messages, and dispatch actions.
• Pre-launch Simulation: Test your routing logic before it ever touches a live customer call.
• Asset Management: Attach reusable voice assets directly to your nodes.
• Version Control: Publish flows confidently and track changes over time.

This update is available immediately to all Growth and Enterprise workspaces.

Momo Pulse now fully supports the WhatsApp Voice API, allowing you to bridge the gap between messaging and live voice conversations seamlessly.

What's New

• Inbound & Outbound Calling: Handle WhatsApp voice calls directly within the Momo Pulse operator console.
• Unified Routing: Route WhatsApp calls through the same IVR and queue systems used for standard telephony.
• Call Recording: Full support for recording WhatsApp voice sessions for quality and compliance.

This feature ensures that whether a customer reaches out via a standard phone line or WhatsApp, your team's workflow remains exactly the same.

We've completely overhauled how WhatsApp templates are managed and rendered within Momo Pulse.

Template Enhancements

• Rich Media Support: Easily attach images, documents, and videos to your outbound WhatsApp templates.
• Dynamic Variable Rendering: We've introduced a robust TemplateRenderer that seamlessly injects contact data and custom variables into your messages before delivery.
• Interactive Buttons: Full support for quick reply and call-to-action buttons in your templates.
• Sync & Approval Tracking: Sync your templates directly from Meta and track their approval status within the dashboard.

These improvements make it easier than ever to run high-volume, personalized WhatsApp campaigns.

Today marks a massive milestone for Momo Pulse: the official launch of our WhatsApp Cloud API integration for text and media!

Features

• Two-Way Messaging: Send and receive WhatsApp messages directly from the unified operator console.
• Read Receipts: Real-time delivery and read receipt tracking (DLRs).
• Media Handling: Send and receive images, PDFs, and audio clips.
• Webhook Visibility: Complete diagnostic visibility into incoming WhatsApp webhooks to help you troubleshoot delivery issues instantly.

This update moves Momo Pulse beyond just voice, making it a true multi-channel communications platform.

Welcome to Momo Pulse! We are excited to launch our core cloud communications platform.

Core Capabilities

• Live Call Board: A real-time view of ringing, active, and historical call traffic.
• Browser-Based Softphone: Accept and make calls directly from your web browser using WebRTC (LiveKit).
• Basic Routing: Configure inbound numbers, set up simple forwarding rules, and manage operator queues.
• Call Recording: Start and stop recordings with full playback available in the call history.

This foundation sets the stage for our upcoming multi-channel and automation features. Stay tuned!