Web Dashboard
The main Momo Pulse client and admin dashboards, including authentication, tenant management, and all UI operations.
100.00%90 days
Operational
Live operations
System Status
View current health, uptime, maintenance, and incidents for Momo Business services.
Operational
18/18services operational
0active incidents
Services
Core Platform
REST API
Public and internal API endpoints used by the dashboard, mobile clients, and third-party integrations.
100.00%90 days
Operational
Authentication & SSO
User login, registration, session management, social login providers, and admin authentication.
100.00%90 days
Operational
Webhook Delivery
Outbound webhook dispatch for call events, message status updates, and integration callbacks.
100.00%90 days
Operational
Voice & Calls
Inbound Calls
Receiving and routing incoming voice calls, including queue management, ring groups, and browser-based call acceptance.
100.00%90 days
Operational
Outbound Calls
Placing outgoing voice calls from the browser softphone, forwarding, and programmatic call placement.
100.00%90 days
Operational
Call Recording
Automatic and on-demand call recording, playback, media storage, and recording retrieval.
100.00%90 days
Operational
IVR Flow Engine
Interactive Voice Response flow execution, menu navigation, decision routing, dispatch actions, and simulation.
100.00%90 days
Operational
Messaging
SMS Delivery
Outbound SMS sending (quick send and campaigns), delivery status tracking, and gateway connectivity.
100.00%90 days
Operational
WhatsApp Cloud API
WhatsApp text messaging, voice calling APIs, media delivery, inbound webhooks, and read receipt tracking via Meta Cloud API.
100.00%90 days
Operational
Inbound Message Processing
Receiving and processing inbound SMS and WhatsApp messages, contact matching, and conversation routing.
100.00%90 days
Operational
AI & Automation
AI Agents (Realtime)
Realtime AI voice agents handling live calls with tool orchestration, voice synthesis, and streaming responses.
100.00%90 days
Operational
AI Agents (Pipeline)
Pipeline-mode AI agents for speech-to-text, processing, and text-to-speech call handling workflows.
100.00%90 days
Operational
Billing & Payments
Billing & Wallet
Wallet balance management, usage charge deduction, tier calculation, transaction ledger, and invoice generation.
100.00%90 days
Operational
Payment Processing
Top-up payments via mobile money (M-Pesa, Tigo Pesa, Airtel Money) and card payments (Visa, Mastercard), auto-recharge.
100.00%90 days
Operational
Infrastructure
Database
Primary MySQL database cluster handling all tenant data, call records, messages, and platform configuration.
100.00%90 days
Operational
File Storage
Cloud storage for call recordings, voice assets, media attachments, and IVR audio files.
100.00%90 days
Operational
Background Jobs & Queues
Asynchronous job processing for call charging, SMS campaigns, webhook delivery, and scheduled tasks.
100.00%90 days
Operational
Make the next move
Build communications on visible operations.
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