Momo Business Guides
Collect WhatsApp service requests with flows and Data tables
Build a request-collection flow, map answers to a Data table, handle failed saves and test the team handover.
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Momo Business Guides
Practical ways to connect, automate and grow with Momo Business. Page 3.
Momo Business Guides
Fix contact CSV imports and Tanzanian phone-number formatting
Prepare contact CSV columns, format Tanzanian phone numbers, check duplicates and custom fields, and verify the audience before sending.
Momo Business Guides
Give ChatGPT or Claude only the Momo Business access it needs
Choose business-area grants and action permissions for ChatGPT or Claude, verify a first lookup and review or disconnect your Momo Business access.
Momo Business Guides
Hand a WhatsApp conversation from AI to a human
Take over a WhatsApp chat in Momo Business, assign a teammate, record internal notes and return the conversation to its account default when ready.
Momo Business Guides
Handle API webhook retries without duplicate business actions
Verify the correct Momo webhook signature, persist events before acknowledging them, and prevent repeated deliveries from creating duplicate actions.
Momo Business Guides
Handle clinic appointment enquiries with an AI receptionist
Prepare an AI receptionist for clinic hours, locations and appointment requests, with reviewed replies and human confirmation of every booking.
Momo Business Guides
How to set up after-hours WhatsApp replies for your business
Set up after-hours WhatsApp replies in Momo Business, verify the messaging schedule, test chat overrides and plan your team's morning follow-up.
Momo Business Guides
Move a social-media complaint into private support
Acknowledge a public complaint, guide the customer into the right private conversation, and keep the investigation linked to an owned support ticket.
Momo Business Guides
Plan a bulk SMS campaign budget in Tanzania
Use your current in-app SMS estimate, audience size and currency to plan spending, understand segments and reservations, and review charges.
Momo Business Guides
Qualify property enquiries through a WhatsApp flow
Collect location, budget and viewing preferences in a WhatsApp flow, save a clear enquiry and hand confirmed next steps to a property adviser.
Momo Business Guides
Reconcile pending mobile-money payments before asking again
Find the original payment reference, distinguish pending from settled, compare provider and order records, and avoid duplicate payment requests.
Momo Business Guides
Review AI customer-service drafts before sending
Set up AI reply drafts in Momo Business, review facts and promises, assign ownership and send a checked customer answer from the right account.
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