Momo Business Guides
Find and install Marketplace solutions
Preview reusable messaging flows and IVRs, understand purchase and installation steps and configure your draft before publishing.
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News, ideas, and practical guides for the businesses connecting East Africa.
From the team at Momo Business
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Momo Business Guides
Practical ways to connect, automate and grow with Momo Business. Page 5.
Momo Business Guides
Manage catalogues and customer orders
Prepare products, take customer orders, track payment and understand how your orders wallet differs from Momo billing credit.
Momo Business Guides
Manage support tickets and follow-up
Record customer issues, assign clear ownership, add internal notes and follow up through the correct connected conversation.
Momo Business Guides
Manage team roles and workspace access
Add teammates, configure role permissions and assign the inboxes and numbers they need for daily work.
Momo Business Guides
Prepare and monitor outbound call campaigns
Check your audience, choose a calling strategy and review scheduled calls, individual outcomes and retries.
Momo Business Guides
Prepare audio and files in Asset Studio
Upload, record or generate business audio, check processing and playback, and prepare greetings for your call flows.
Momo Business Guides
Publish and schedule social posts
Prepare content for connected destinations, choose when it goes live and check each platform’s publishing result.
Momo Business Guides
Request and use SMS sender IDs
Prepare a sender-name request, submit it for review, provide authorization and use an approved identity in SMS campaigns.
Momo Business Guides
Work with email in the Mailbox
Choose the right business address, reply with context and understand drafts, attachments and sending results.
Momo Business Guides
Manage social comments and AI replies
Find public comments in context, organize team follow-up and use moderation and AI replies with clear intent.
Momo Business Guides
Automate business events and recurring work
Configure event subscriptions and recurring schedules, test their actions and investigate missed or failed runs.
Momo Business Guides
Collect and track customer payments
Follow payment requests and provider outcomes, check the event history and understand authorized refunds.
From ideas to action