Messaging: WhatsApp Cloud API, SMS, Inbox & Campaigns

Momo Pulse brings WhatsApp, SMS, and conversational messaging into one workspace. Send and receive messages, run campaigns, manage templates, and track delivery — all from the same platform that handles your calls.

WhatsApp Cloud API

What's Supported

• Text messaging — send and receive text messages via Meta's Cloud API
• Voice calling — WhatsApp voice call APIs for both inbound and outbound
• Media messages — images, documents, and rich media delivery
• Read receipts — track sent, delivered, read, and failed states in real time
• Inbound webhooks — every incoming message triggers a webhook with signature verification

Setting Up WhatsApp

1. Complete the Embedded Signup flow from Communications > Settings to connect your Meta Business Account
2. Your WhatsApp phone number is automatically mapped to your tenant channel
3. Webhook signature verification is enabled automatically for security
4. Send a test message and verify the inbound reply arrives in your inbox

SMS Platform

Quick Send

Send a single message to any phone number instantly. Navigate to Communications > Quick Send, select SMS or WhatsApp, enter the recipient, compose your message, and send.

Bulk Campaigns

For larger audiences:

1. Go to Communications > Campaigns > Create Campaign
2. Select a contact group as your audience
3. Choose or compose a message template
4. Launch the campaign — monitor delivery, failures, and opt-outs in real time
5. Pause or cancel anytime if issues arise

Sender IDs & Short Codes

Manage your sender identities from Communications > Sender IDs. Upload authorization documents, track approval status, and maintain clean sender identity governance.

Unified Inbox

The Inbox (/app/communications/inbox) is where all conversations live:

• View all threads across WhatsApp and SMS in one list
• Reply to customers directly — the channel is selected automatically based on the conversation
• Assign conversations to team members for clear ownership
• Add notes for internal context that customers never see
• Label conversations for categorization (support, billing, urgent)
• Close/reopen issues to track resolution status

Templates

WhatsApp requires pre-approved templates for outbound messaging outside the 24-hour window. Manage templates from Communications > Templates:

• Create templates with variables (e.g., {{1}} for customer name)
• Submit for Meta approval and track status (pending, approved, rejected)
• Use AI-assisted template generation for faster authoring
• Sync templates from your WhatsApp Business Account

Delivery Tracking

Every message has a delivery lifecycle:

Monitor delivery health from the Communications home page which shows outbound trends, delivery rates, and campaign status charts.